1. SMS link protocol

    I needed to use a the sms: link protocol the other day and as it’s a rare bit of HTML I thought I’d record my findings here.
    Defined in 2008 it seems to have had sporadic support in mobile browsers over the years

  2. Conclusions: Hamburgers—can you have your cake and eat it?

    “Conclusions” are my take on hot topics once they have got cold. Taking inspiration from the slow news movement. The next dead horses to be given their final flogs are likely to include: Skeuomorphism: good or bad? Does the fold exist after all? and What’s the real definition of UX?  For three little lines hamburger menus got […]


    You know that thing where you need to find a special character and have to go searching ugly Unicode table websites that haven’t been updated for 15 years? I made to help. Or at least to help myself and hope other people find it at least a bit useful. This is very much an Ed-centric with […]

  4. Checkout experience design principles

    By the time a customer is on a checkout page the design has one job: taking their money. Having worked on a few checkouts for major ecommerce sites this is a collection of design principles I’ve learnt, borrowed and stolen. Each may or may not apply to your design, customers, clients or products so as ever apply […]

  5. The web is authoritarian.
    Happy birthday.

    I woke up this morning to read that it’s the web’s 25th birthday, so here’s my web-birthday musings. Last night I read Langdon Winner’s 1980 essay “Do artifacts have politics?”. In it he describes two mechanisms where technology can contain politics. The first is where design decisions have been made that embed biases in artifacts – […]

  6. A theory of unicorns

    There’s a conversation in the design community about the existence of unicorns. “Unicorns” are designers that can expertly cross disciplines and take on all the design and front-end coding skills needed to deliver a project. They are either mythical or legendary depending on which camp you are in. The “unicorns are mythical” camp say “it […]

  7. Defining design (inflation remix)

    “Design is problem solving. If you have a problem, design solves it. Everything worth doing involves solving a problem so everything is design and design is everything. You can’t do design without designers so designers need to be involved in every problem.”

  8. Low information experiences

    “Low information rationality is a social theory that states that people are information consumers with limited benefits and time for processing and understanding information. … Simply put, it does not make sense for the average individual to develop in depth understandings of most issues.” Low information rationality started as an idea to explain how people behave when […]

  9. Thoughts on designing for security fatigue

    I can’t remember where, but several years ago I read something along the lines of the usability of a website being as if the user was carrying a bucket of water, every time they came across a usability hurdle they’d spill a bit of water; when the bucket was empty they’d leave your site in […]

  10. Undesigning the password strength indicator

    Updated 30/12/2013 It’s a small unloved corner of the web but I’ve never seen a password strength indicator that I’m happy with. They all seem to be over-designed. A quick Google image search just returns huge amounts of ugliness, and a Dribbble search shows much the same but with more pixel-polish. The standard design pattern […]