Category: ux

  1. UX Design isn’t UX

    The experience of users. The practice of User Experience Design. The role of User Experience Designer. Three distinct concepts that are too often conflated under the term “UX”. This makes talking about UX Design harder than it needs to be. Communicating clearly is part of design, so lets stop using vague, confusing language. Using “UX” alone […]

  2. UX design isn’t an umbrella

    Designers love defining design because it mean they can define design to be anything and probably everything.

  3. UX design isn’t UCD

    Bad UX design based on wrong assumptions is still UX design. Ideas like “you’re not doing UX design if you haven’t done UX research” keep raising their head in the UX twittersphere. This irritates me. (“Oh no, someone on the internet is wrong!”) User centered design is “… a process in which the needs, wants, and […]

  4. SMS link protocol

    I needed to use a the sms: link protocol the other day and as it’s a rare bit of HTML I thought I’d record my findings here.
    Defined in 2008 it seems to have had sporadic support in mobile browsers over the years

  5. Conclusions: Hamburgers—can you have your cake and eat it?

    “Conclusions” are my take on hot topics once they have got cold. Taking inspiration from the slow news movement. The next dead horses to be given their final flogs are likely to include: Skeuomorphism: good or bad? Does the fold exist after all? and What’s the real definition of UX?  For three little lines hamburger menus got […]

  6. Checkout experience design principles

    By the time a customer is on a checkout page the design has one job: taking their money. Having worked on a few checkouts for major ecommerce sites this is a collection of design principles I’ve learnt, borrowed and stolen. Each may or may not apply to your design, customers, clients or products so as ever apply […]

  7. A theory of unicorns

    There’s a conversation in the design community about the existence of unicorns. “Unicorns” are designers that can expertly cross disciplines and take on all the design and front-end coding skills needed to deliver a project. They are either mythical or legendary depending on which camp you are in. The “unicorns are mythical” camp say “it […]

  8. Defining design (inflation remix)

    “Design is problem solving. If you have a problem, design solves it. Everything worth doing involves solving a problem so everything is design and design is everything. You can’t do design without designers so designers need to be involved in every problem.”

  9. Low information experiences

    “Low information rationality is a social theory that states that people are information consumers with limited benefits and time for processing and understanding information. … Simply put, it does not make sense for the average individual to develop in depth understandings of most issues.” Low information rationality started as an idea to explain how people behave when […]

  10. Thoughts on designing for security fatigue

    I can’t remember where, but several years ago I read something along the lines of the usability of a website being as if the user was carrying a bucket of water, every time they came across a usability hurdle they’d spill a bit of water; when the bucket was empty they’d leave your site in […]